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Shipping and Returns

Shipping and Returns

We only ship to Canada and USA.

Standard shipping is Free on all orders over $50 before taxes. For all orders under $50, standard shipping is a flat rate of $8 (Canada) and $12 (USA).

Standard shipping normally takes up to 3-7 business days (up to 14 business days for USA) to arrive and it includes a tracking number. Please allow an order processing time of 1-2 business days.

Shipping your returns and exchanges is also free. Please contact us at support@vacio.ca to authorize your return. Conditions apply.

Returns and Exchanges

Returns and exchanges are free within 30 days. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or skincare, sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees are non-refundable.

There are certain situations where only partial refunds are granted (if applicable). Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.